Shipping policy

At KN10, we aim to deliver your hair care essentials safely, quickly, and with full transparency.

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📦 Order Processing Time

All orders are processed within 1–14 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

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🚚 Shipping Within Australia

We currently ship Australia-wide.

Estimated Delivery Time:

• Standard Shipping: 2–5 business days

• Express Shipping (if available): 1–3 business days

Delivery times may vary depending on your location and carrier delays.

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💰 Shipping Fees

Shipping costs are calculated at checkout based on:

• Your delivery location

• Order size and weight

• Selected shipping method

Any free-shipping promotions will be clearly stated on our website.

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📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.

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❗ Delays & Exceptions

While we do our best to meet delivery timelines, KN10 is not responsible for delays caused by:

• Courier issues

• Weather conditions

• Incorrect or incomplete address details

If your order is delayed, our support team will assist you as best as possible.

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🏠 Incorrect Address

Please ensure your shipping details are correct before completing your order.

KN10 is not responsible for orders shipped to incorrect addresses provided by the customer. Reshipping fees may apply.

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📦 Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at:

📧 [info@kn10official.com]

Include your order number and clear photos (if applicable) so we can assist you promptly.